Summary of Responsibilities:
Reporting to the Outlet Manager, responsibilities include but are not limited to:
- Greet all guests in-person or by phone
- Take guest orders and prepare them to guest specifications
- Provide a consistently high standard of service
- Effectively handle customer concerns and exceed customer expectations
- Inform guests of hotel and area information as requested
- Ensure that daily management and guest billing reports comply with company procedures and departmental guidelines
- Ensure accurate cash handling and ordering in Micros POS system
- Ensure a clean and safe working environment and actively participate in health and safety initiatives
- Adhere to all hotel environmental policies and initiatives
- Other reasonable duties as assigned
- Ability to maintain high service levels under pressure
- Experience with cash handling
- Demonstrates initiative and the ability to work with minimal supervision
- Self-motivated, with the ability to make effective decisions
- Ability to constantly stand and walk throughout shift
- Frequent lifting and carrying up to 20 lbs
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
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